When First Trust & Savings Bank in Watseka, Illinois, needed to renovate its office and lobby space — without any downtime — they turned to Key Builders to keep the wheels of finance turning.
A: They bid on a renovation project here at the First Trust & Savings Bank. We were introduced by our architect in Champaign, Illinois.
A: We did our due diligence. We wanted to see their track record. They had worked with our architect before and had a good reputation with that firm. We checked out their other projects as well. We were impressed with their longstanding history. For a company to be around as long as they had, they must be doing something right.
A: They were always on schedule and on budget. They paid attention to detail and they communicated well. If an unforeseen issue arose, they communicated with us to resolve it in the way that was best for us as the client.
A: Key Builders was flexible. We are a bank, and we needed to make sure that our doors remained open for business throughout the day. So any construction plans had to take this into account. Key Builders’ people were polite at the bank and with the customers. They became part of our bank family because they fit in well with us.
A: We did have a concern about Key Builders being from outside the area, but we don’t have many local commercial construction firms. Even though Key Builders was from outside of the area, they went out of their way to seek out local subcontractors to partner with. It was important to us to be able to give the local subcontractors a chance to be a part of the project.
A: Key Builders’ people stayed in a hotel here in town and worked 10-hour days Monday through Thursday. I understand what it’s like to be away from home for work. I enjoy company, and so does my wife, and I know that there are only so many times you can go out to eat. So we hosted cookouts for the folks at Key and the subcontractors so they could have home-cooked steak dinners.
A: They made us feel like we were their most important client. They were always asking if we were satisfied with their work. The best testimonial for me is that if I had the chance to do it over, I would hire them again.